1. Introduction
Welcome to Futureace Healthcare Academy (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us, including through our website, social media, admissions process, marketing activities, and student services.
By accessing our website, enrolling in our courses, or using our services, you agree to the terms outlined in this Privacy Policy.
2. About Our Services
Futureace Healthcare Academy is an education service provider that offers courses to students and professionals across various domains. Our primary focus is on healthcare management and healthcare-related courses, but we also provide training in other domains when required.
We offer courses and training programs to:
- Individuals: Students, working professionals, and career changers from all categories and age groups.
- Organizations: Hospitals, healthcare institutions, corporate organizations, and businesses looking for customized training programs for their employees.
Our programs may be delivered through:
- Online Platforms
- Classroom Training
- Workshops & Seminars
- Corporate Training Sessions
3. Information We Collect
We collect different types of personal information to provide our services effectively. This may include:
3.1. Personal Information
- Benzir Hussain, Director of Futureace Healthcare Academy
Futureace corporate office, NH17 Service Rd, opposite lulu india head office, Nethaji
Nagar, Edappally, Kochi, Ernakulam, Kerala 682024
3.2. Payment Information
- Payment transaction details for course enrollment
- We do not store or process sensitive financial information like card numbers, CVV, or banking passwords. Payments are processed through secure third-party gateways.
3.3. Organizational Information (for Corporate Clients)
- Futureace Healthcare Academy
Futureace corporate office, NH17 Service Rd, opposite lulu india head office, Nethaji Nagar, Edappally, Kochi, Ernakulam, Kerala 682024
3.4. Communications & Support Data
Messages, emails, or feedback received from students, professionals, or corporate clients.
3.5. Marketing & Analytics Data
- Information on how you interact with our website, advertisements, and promotional campaigns (only if you opt-in).
- We may use analytics tools to assess engagement levels and improve our services.
3.6. Data We Do NOT Collect
We do not collect:
- Sensitive Personal Data (e.g., Aadhaar Number, PAN, Biometric Data, Health Records).
- Any information not required for educational, marketing, or analytical purposes.
4. How We Use Your Information
We use the collected data for the following purposes:
- Course Enrollment & Admission: To process applications and verify eligibility.
- Educational Services: To provide training, access to course materials, and student support.
- Student & Client Support: To resolve queries and provide technical assistance.
- Marketing & Communication: To send promotional materials, newsletters, and event updates (only if you have opted in).
- Personalized Learning Experience: To analyze course preferences and recommend suitable programs.
- Corporate Training Management: To manage training programs for organizational clients.
- Legal & Regulatory Compliance: To comply with applicable laws and resolve disputes if necessary.
5. Data Storage & Security
We take appropriate technical and administrative measures to protect your personal data.
5.1. Data Storage
- All data is securely stored on our premises and not on cloud services like AWS or Google Cloud.
- We maintain strict access controls to ensure that only authorized personnel can access the data.
5.2. Security Measures
- Encrypted storage for sensitive data.
- Firewalls and security software to prevent unauthorized access.
- Regular security audits and compliance checks.
6. Third-Party Sharing & Integrations
We do not sell or trade your personal information. However, we may share data with trusted third-party service providers who assist us in delivering our services.
We currently integrate with:
- Pryvir (for student communication)
- Nurture CRM (for student relationship management)
- Classplus App (for course management and learning support)
These third-party platforms follow their own privacy policies and comply with data protection standards.
7. User Rights & Controls
Under the Indian IT Act, you have the following rights regarding your personal data:
7.1. Access & Correction
- You can request access to your personal data and update or correct any inaccuracies
7.2. Opt-Out of Marketing Communications
- You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or by contacting us.
7.3. Request Data Deletion
- You may request the deletion of your data if it is no longer required for the purposes stated in this policy
- Please note that we may retain some data for legal or administrative reasons.
8. Cookies & Tracking Technologies
We do not use cookies, tracking pixels, or other automated tracking technologies.
9. Policy Updates & Notifications
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
- Users will be notified of major changes via email.
- We recommend reviewing this policy from time to time.
10. Contact Information
If you have any privacy-related concerns or wish to exercise your rights, you can contact us at:
Email: info@futureaceacademy.com
By using our services, enrolling in our courses, or interacting with us, you acknowledge that you have read and agreed to this Privacy Policy.
